FAQ

What is Cleaner10x and what does it do? #

A: Cleaner10x is a photo and video compressor app, that helps you save iPhone storage space by reducing the size of your media files without compromising their quality. It also backs up your original photos and videos to a private cloud storage that is more secure and reliable than backing up to your local hard disk.

How does the app work? #

A: The app uses an advanced AI-driven compression algorithm that intelligently analyzes your photos and videos and optimizes them for the best balance between quality and size. You can choose from different compression levels depending on your preferences. The app also lets you select which photos and videos you want to compress or backup.

How much storage space can I save with the app? #

A: The amount of storage space you can save depends on various factors, such as the number, size, resolution, format, and quality of your photos and videos. Generally speaking, you can expect to save up to 90% of storage space by compressing your media files with the app. This means that you can store up to 10x times more photos and videos on your iPhone than before.

Does compressing my photos and videos affect their quality? #

A: No, compressing your photos and videos with our app does not affect their quality significantly. Our AI-driven compression algorithm preserves as much detail as possible while reducing their size efficiently. You can also choose from different compression levels depending on how much quality loss you are willing to accept.

Where are my original photos and videos backed up? #

A: Your original photos and videos are backed up to a private storage that is encrypted and protected by multiple layers of security. You can access your backed up files anytime from any device using your account credentials. You can also restore them to your iPhone if needed.

How reliable and robust is the private storage? #

A: The private storage is very reliable and robust. It uses a high availability design that ensures your data is always accessible and protected from failures. The data centers are military secured and distributed in different regions for replication and redundancy. Your data is encrypted and backed up regularly. You can trust that your photos and videos are safe and secure in the private storage.

How much private storage space do I get with the app? #

A: The app offers different plans for the private storage space depending on your needs. You can start with a free plan that gives you 2 GB of storage space, or upgrade to a premium plan that gives you more space and features. You can check out our pricing page for more details.

Can I share my compressed or backed up photos and videos with others? #

A: Yes, you can share your compressed or backed up photos and videos with others via email, social media, messaging apps, etc, just like any other media file on your iPhone.

Do I need an internet connection to use the app? #

A: You need an internet connection to back up your original photos and videos to the private cloud storage, as well as to access or restore them from there.

Why does the app need the permission to access my photos? #

A: The app needs to access your photos because it needs to take a deep scan to analyze the compression rate and calculate how much iPhone storage space could be free up. The app does not upload or share your photos without your consent. You can revoke the permission at any time by going to Settings > Privacy > Photos and selecting the app.

How do I cancel my subscription to the app? #

A: You can cancel your subscription to the app at any time by going to Settings > iTunes & App Store > Apple ID > Subscriptions and selecting the app. You will not be charged for the next billing cycle after you cancel your subscription.

How do I contact customer support if I have any issues with the app? #

A: You can contact our customer support team by sending an email to support@cleaner10x.com or by using the feedback option in the app. We will respond to your queries as soon as possible.

How do I rate and review the app on the App Store? #

A: We appreciate your feedback and ratings on the App Store. To rate and review the app, just go to the App Store and search for the app. Then tap on Write a Review and share your thoughts and opinions about the app.